Additional Information

Site Information

Returns & Refunds

Refunds & Change Of Mind

Please choose carefully as we do not give refunds if you simply change your mind or make a wrong decision. (please ensure you have checked your room dimensions and any other items that may obstruct your bed e.g ceiling fan)

We may offer you a refund in some circumstances as a sign of goodwill, though the law does not require us to so. We may also offer a store credit in some circumstances. (These are compatible with the consumer laws in Australia)

 

Special orders can not be cancelled or changes to when order reaches manufacturer. Cancellation of goods incurs a 10% administration fee of total order amount.

If we do offer a refund on a product/s all items must be unused and still in their original packaging and undamaged. This refund only applies if you return you goods within 7 days and there is proof of purchase. You must contact Awesome Beds 4 Kids 1300 556 243. If we do offer a refund all delivery costs to return product/s will be at customers cost.

Please Note: Sales or Lay-By cancellations incur a administration charge of 15% of total order cost.

Returns

Before sending any items back to us you must contact Customer Service on 1300 556 243 for a what is required to return any item/s (including damaged goods)

All returns are to be notified within 7 business days of delivery, please phone prior to returning. All returns are to be authorized by Awesome Beds 4 Kids and all freight/postage costs on returns are to be paid by the customer. Awesome Beds 4 Kids will pay for freight/postage charges if the incorrect product or products are delivered.

Damaged Items:

In the event that an item is found to be damaged by transport or defective from manufacturing, please contact us on 1300 556 243 ASAP.

Please also make note on any delivery paper work or consignment note. We will replace any item that is found to be damaged at the time of delivery.

Please contact Awesome Beds 4 Kids on 1300 556 243 or email service@beds4kids.com.au, we will require your name & address, invoice number, part number (see product instruction/installation sheet) and if the goods are damaged we ask that you provide photographic evidence of damage so we can pass onto suppliers and organise a replacement part ASAP.

 

Credit Card Fraud - Declined Orders

 

 Due to company policy when an order is declined online (through eWay), we will require you to supply the following information:

 

 # We will refund a small nominal amount under 15c to your credit card account.

 

 # You will then be required within 48hours to call and tell our staff the amount deposited.

 

# (You will have to either look at your credit card transactions using internet banking or call your bank to find out amount deposited back to your credit card)

 

 # If the amount can’t be supplied to us by phone (1300 556 243) within 48hours of this email your order will be cancelled immediately. And details passed on to relevant authorities.

 

 #If you could please provide this information, then we will be happy to organize a delivery day and time.

 

 Please email information to helensvale@beds4kids.com.au or call 1300 556 243

 if you have any inquiries in regards to this please contact us.